Welcome to Tow Mates!
These terms and conditions outline the rules and regulations for the use of the Tow Mates website, located at https://towmates.co.uk/
Tow Mates Limited – Towing & Car Transportation Services
Effective Date: 01/03/2024
Deposits and Cancellations
All deposits paid are non-refundable once the driver is en route or has arrived at the pickup location.
If the job cannot be completed due to incorrect vehicle information provided by the customer, the deposit will be forfeited.
Liability for Vehicle Recovery
Tow Mates Limited is not liable for any damage that may occur while recovering a vehicle stuck in a ditch, bushes, or any other off-road condition.
Customers requesting recovery services acknowledge the inherent risks involved.
Transporting Lowered Cars & Vehicles with Body Kits
Lowered vehicles or those with after market body kits require special trucks for safe transport.
It is the customer’s responsibility to inform us in advance. Failure to do so means we will not be liable for any damage incurred during transport.
Pre-Towing Vehicle Inspection
Customers are strongly advised to take pictures of their vehicle before towing.
This will serve as documentation in case of any disputes regarding damages.
Vehicle Condition & Additional Charges
The vehicle’s condition must be accurately described at the time of booking.
If the actual condition differs from what was provided, additional charges may apply.
If we are unable to proceed due to undisclosed vehicle issues, the deposit will be lost.
Storage Fees
Vehicles left at our storage facility will incur a £30 per day storage fee until collected.
Storage charges begin 24 hours after the vehicle has been towed unless otherwise agreed.
Use of Independent Contractors
We may engage self-employed drivers and independent contractors to complete jobs.
These contractors carry their insurance, and any damage caused during transport must be claimed directly against them.
Tow Mates Limited is not responsible for damages caused by third-party contractors.
Estimated Time of Arrival (ETA)
Provided ETAs are only estimates and may vary due to traffic, weather, and unforeseen delays.
We are not responsible for any inconvenience caused by delays.
Payment Policy
Payment is due in full before drop-off.
Failure to make payment may result in the vehicle being held until payment is received.
Private Property Towing
Tows from private property require authorization from the property owner or manager.
We will not remove a vehicle from private property without proper consent.
Reporting Damage & Claims Process
Any damage claims must be reported immediately or within 24 hours of vehicle drop-off.
Claims will be assessed, and liability will be determined based on available evidence.
Exotic & Expensive Vehicles
Customers must provide prior notice if the vehicle is exotic, luxury, or high-value.
Special arrangements may be required to ensure safe transport.
Policy Updates
Tow Mates Limited reserves the right to update these terms at any time without prior notice.
Customers are encouraged to review the terms periodically.
By using our towing and transportation services, you agree to the above terms and conditions.
For any questions or concerns, please contact us at:
Tow Mates Limited
Address: 42 Lincoln RD., High Wycombe, hp12 3rd
Mail: Info.towmates@gmail.com
Mobile: 07557499888
- Email: Info.towmates@gmail.com